Technical Docs Writer (BI/Analytics)

Singapore, HCMC (Vietnam) or Remote

Holistics is a Business Intelligence product company focusing on providing a better way to do data analytics for people. You can learn more about Holistics via our website

We're looking for a Technical Writer (BI/Analytics) to help improve our product documentations and analytics tutorials.

This is a full-time (based in HCMC/Singapore) or part-time remote position.

Work you'll be doing

Holistics has fairly extensive Product Documentation. However, since the product and the use cases keep evolving, we need someone to be responsible for maintaining and improving the documentation.

Overall Goal: You'll be writing content to teach people to achieve certain use cases in Holistics and explain the concept/mechanism behind it. The ultimate goal is to help Holistics customers know how to use Holistics effectively to solve their BI use cases.

Problem Discovery: You'll work with Product/Sales/Marketing teams, go through support tickets to understand how customers are using Holistics and identify friction points where a good documentation can help.

Content Writing & Editorial: You'll work with Product/Business team, take their internal writing and notes and turn them into polished content that's easy to understand for our users.

To understand more on the standard of quality and nature of content you will work on, look at PowerBI docs and Looker docs.

Some examples of docs/tutorial content that you'll be writing:

What makes a good technical doc? A good doc should be:

  • Easy to understand: Reader should understand why they should be interested and the actual content with little effort in a short amount of time.
  • Discoverable / Skimmable: Reader can quickly scan and find the information they need within a short amount of time, without having to slowly read through the entire doc.
  • Complete / Comprehensive: Reader can find all relevant information related to the topic at hand.

Requirements — You'll be a good fit if

  • Strong Knowledge of SQL and BI tools: Knowledge of SQL and BI tools required. You should ideally already work with Analytics/BI space (Data Analyst, Data Engineer, etc).
  • Ability to Explain: Good at taking complicated concept and break them down into simple, easy to understand writings/diagrams.
  • Written communications: Strong English written communications skills.
  • Meticulous / attention to details
  • Bonus: Comfortable with Markdown and Git (you'll write docs using Markdown and commit into Git)

Interview Process

  • Round 1: A chat with the team (Short chat to introduce Holistics, our product, discuss to understand your skills, experiences & past projects)
  • Round 2: Do take-home assignment (offline - deadline 3 days, will be sent after Round 1)


Apply at the below link. If possible, please share with us a sample of your previous technical writing work (better if it's related to BI/Analytics).